SHIPPING & RETURNS

SHIPPING 

STANDARD SHIPPING ON ALL U.S ORDERS IS $6.99

FREE SHIPPING APPLIES ON ALL U.S ORDER OVER $150

OUR GOAL IS TO SHIP WITHIN 1-2 BUSINESS DAYS, BUT SOMETIMES DUE TO SALES OR HOLIDAYS IT MAY TAKE UP TO 4-6 BUSINESS, PLEASE  ALLOW ANOTHER 4-7 BUSINESS DAYS FOR ORDERS TO BE DELIVERED. ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND USPS TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

IT'S IMPORTANT TO PROVIDE DETAILED AND COMPREHENSIVE SHIPPING INFORMATION WHEN PLACING YOUR ORDER. PINK PEONY BOUTIQUE IS NOT RESPONSIBLE FOR UNDELIVERED PACKAGES BASED ON MISINFORMATION OF SHIPPING ADDRESS FILLED OUT BY THE CUSTOMER UPON CHECKOUT.

WE ARE ALSO NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. WE BE SURE TO ASSIST YOU WITH THE CARRIER USED TO SHIP, BUT ONCE ORDER SHOWS DELIVERED, WE CANNOT ASSUME RESPONSIBILITY FOR PACKAGES THAT ARE LOST OR STOLEN.  

RETURNS

DON'T TOTALLY LOVE YOUR PURCHASE? RETURN IT OR EXCHANGE IT WITHIN TEN (10) CALENDAR DAYS FROM THE DELIVERY DATE. WE WILL PROCESS YOUR RETURN AS SOON AS WE RECEIVE IT FOR THE PURCHASE AMOUNT MINUS THE ORIGINAL SHIPPING CHARGES. PLEASE NOTE IT MAY TAKE UP TO 3 BUSINESS DAYS FOR OUR TEAM TO PROCESS YOUR RETURN CREDIT. CREDIT IS PROCESS IN FORM OF STORE CREDIT . THIS CAN BE USED TOWARDS AN EXCHANGE OR A NEW ORDER. STORE CREDIT NEVER EXPIRES. 

1. WE ONLY ISSUE STORE CREDIT. WE DO NOT ISSUE REFUNDS.

2. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED!

 

PLEASE NOTE: ALL SALE, PRE-ORDER ARE FINAL SALE AND THEY ARE NOT ELIGIBLE FOR REFUND, EXCHANGE OR STORE CREDIT.

Any questions about your return? Please email us: info@pinkpeony.boutique

CHANGES & CANCELLATIONS

IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE SEND AN EMAIL AS SOON AS POSSIBLE TO INFO@PINKPEONY.BOUTIQUE . WE WILL MAKE EVERY REASONABLE EFFORT TO ACCOMMODATE YOUR REQUEST. HOWEVER, ONCE PRODUCT HAS LEFT OUR PREMISES FOR SHIPPING, THE PURCHASE CANNOT BE CANCELLED OR MODIFIED UNTIL THE PRODUCT HAS BEEN RECEIVED BY THE CUSTOMER AND RETURNED TO US IN ACCORDANCE TO OUR RETURN POLICY. 

 

 

 

 

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